1st Edition

Shopping 3.0 Shopping, the Internet or Both?

By Cor Molenaar Copyright 2010
226 Pages
by Routledge

226 Pages
by Routledge

226 Pages
by Routledge

Retailers are in difficult times. The recession, global competition, government regulation and the growth of the Internet mean that costs are rising but margins are increasingly squeezed. Cor Molenaar's Shopping 3.0 offers an engaging, convincing and well-researched manifesto for the future of retailing; a manifesto which encourages retailers to switch their approach from a strategy that is... Read more
Introduction: Retailers in Difficult Times; Chapter 1 8pm in the Evening: How Life has Changed for Retailers; Chapter 2 A New Way of Shopping: The Role of Customer Experience and Entertainment; Chapter 3 Shopping Evolution: How to Adapt to Survive; Chapter 4 Customers Want Recognition: Making the Shopping Experience Personal; Chapter 5 Technology Makes Buying Easy: Integrating Bricks and Mortar with the Internet; Chapter 6 The Future of Shopping: Shopping, the Internet or Both?;

Biography

Professor Cor Molenaar is one of Holland's foremost business speakers and writers on the intersection of marketing and technology. He has been Professor in the department of Business Administration at the Rotterdam School of Management since 1999 and extended his fields to include e-Marketing and Distance Selling in 2007. Alongside his academic work, Cor Molenaar has been active as founder and director of consulting firm eXQuo, as commissioner of Fujitsu Services Holland, as Chairman of the Dutch RFID platform and of the Dutch foundation regulating security and warrantee systems for online retailers. Previously he has worked for companies including Ogilvy and Mather Dataconsult and Peppers and Rogers. He is author of a number of books in English and Dutch including e-Strategy (2000) and Interactive Marketing (1996). The Dutch edition of Shopping 3.0 sold 3,000 copies in the first three months of publication.