Six Sigma in HR Transformation: Achieving Excellence in Service Delivery, 1st Edition (Paperback) book cover

Six Sigma in HR Transformation

Achieving Excellence in Service Delivery, 1st Edition

By Mircea Albeanu, Ian Hunter

Routledge

142 pages

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Paperback: 9780566091643
pub: 2010-06-24
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Description

In the business world, especially in manufacturing or quality management, the term Six Sigma usually refers to a set of tools and methodologies developed by Motorola to improve processes by eliminating defects. So why should the HR professional care what Six Sigma is or how it can be applied in the HR function? According to the specialists at Orion Partners, there are ten key reasons: * to create excellence in process delivery; * to reduce defects; * to increase efficiency; * to create a quality focused mindset; * to benefit from best practice; * to bring clarity to the processes of HR; * to use a structured scientific approach; * to speak the same language and improve communication; * to gain control over your processes; * and to strengthen your business case. Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations at a lower cost and with greater efficiency. To help illustrate some of the key messages examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years. This concise guide is ideal for project and programme managers involved in business transformation, and for HR managers as well as Six Sigma specialists seeking to understand its applications within human resources. About The Gower HR Transformation Series: The Human Resources function faces a continuing challenge to its role and purpose, in many organizations it has suffered from serious under-representation at strategic, board level. Yet, faced with the challenges of globalism, the need to innovate, manage knowledge, attract and retain the very best employees, organizations need an HR function that can lead from the front. The process of transforming the function is complex and rarely linear. It includes the practical challenges of improving HR operations to meet customer expectations at lower cost and with greater efficiency. The Gower HR Transformation Series will help; it uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. The books in the series follow a standard format to make them easy to read and reference. Together, the titles create a definitive guide from one of the leading specialist HR transformation consultancies; an organization that has been involved in HR transformation for clients as diverse as Bombardier Transportation, Marks & Spencer, Barnardo's, Oxfam, Schroders, UnitedHealth Group, Nestlé, BP, HM Prison Service, Transport for London and Vodafone.

Table of Contents

Contents: Introduction; Six Sigma teams, projects and techniques; Six Sigma methodologies; Lessons learned from delivering high impact Six Sigma projects; Appendices; Further reading.

About the Authors

Ian Hunter is a founding partner of Orion Partners and Mircea Albeanu is a consultant with Orion. Both are certified black belts in Six Sigma. Orion Partners specialises in providing independent advice to organizations considering transformation of their Human Resources department. www.orion-partners.com

About the Series

Gower HR Transformation Series

Gower HR Transformation Series
This series of five short books will explore and illuminate the key issues and challenges facing business leaders and HR professionals running their people management processes better. With these challenges comes the requirement of the HR function to transform but the key question is to what and how. The purpose of this series is to provide a blend of conceptual frameworks and practical advice based on real life case studies. The authors have extensive experience in all elements of HR Transformation (having between them held roles as HR Directors and Senior Business Managers across a range of blue chip industries and been senior advisors in consultancies) and have consistently come up against the challenges of what is the ideal new HR model, what is the value of HR, What is the role of the HRBP and how can they be developed. Whilst the guides all contain a mix of theories and conceptual models these are principally used to provide the books with solid frameworks. The books are pragmatic hands on guides that will assist readers in identifying what the business is required to do at each stage of the transformation process and what the likely options are that should be considered. The style is entertaining and real and will assist readers to think through both the role of the business and transformation project team members.

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Subject Categories

BISAC Subject Codes/Headings:
BUS041000
BUSINESS & ECONOMICS / Management