This new addition to the respected Open and Distance Learning Series is an up-to-the-minute guide for educators wanting to come to terms with their support role in open and distance learning. Covering all aspects of student support from tuition and counselling through to the broad range of delivery methods available, the book offers practical solutions that are set within a sound theoretical framework.
Table of Contents
What is meant by student support?; why support students?; what kinds of student support are there?; theories behind student support; delivery of student support - written (letters, texts, interactive, experiential), phone (one-to-one, conference, video phone, audio text), face-to-face (one-to-one, groups), computer (e-mail, conferencing, Internet, CD-ROM); organization of student support; staff development; student support from outside the institution; breakdowns and barriers in student support; quality assurance and standards in student support.
'This is the best book I have seen in the field.' - British Journal of Educational Technology