1st Edition
Teaching User Experience A Process Approach
Section I: A Process Approach
1. A Designerly Way of Learning
Emma J. Rose and Heather Noel Turner
2. From Knowing to Doing: Designerly Knowledges Embedded in User Experience Processes
Heather Noel Turner and Emma J. Rose
3. Doing Differently: Designerly Approaches in Technical and Professional Communication
Emma J. Rose and Heather Noel Turner
4. A Case for Black User Experience Design
Donnie Johnson Sackey
5. User Experience Pedagogy Perspectives from Industry
Emma J. Rose, Josephine Walwema, and Heather Noel Turner
Section II: Breadth
6. Teaching Content Design for Inclusivity: A User Experience Writing Curriculum
Alison Cardinal
7. Thinking with Owls: Adding a Value-Sensitive Design Intervention to Iterate Cross-Species Interface Empathy and Definition
Andrew Mara
8. Making Inroads: Using the User Experience Process in Technical and Professional Communication Service Course Design to Incorporate Accessibility and Access
Danielle Mollie Stambler
9. Teaching Accessibility Through User Experience Design
Sherena Huntsman
Section III: Depth
10. Cultivating Empathy in User Experience Students: Creating an Instructional Heuristic of Care, Sensibility, and Advocacy
Jason Tham
11. Empathizing and Defining Issues with Testimonios: A Case Study on the Impact of Teaching User Experience Through a Social Justice Lens
Nora K. Rivera
12. Critical Empathy and Student User Experience Dispositions
Soyeon Lee
13. Teaching the Teardown: Reverse Engineering the User Experience Process
Justin Lewis
14. Using Nudge Theory to Evaluate and Iterate Designs to Support User Decision Making
Quan Zhou
15. Community-Engaged User Experience: Starting with Empathy
Fernando Sánchez
16. Moving Beyond the Problem of Rain: Teaching User Experience Design to Engineering Students in the Arabian Gulf
Naqaa Abbas, Amy Hodges, and Mary Queen
17. Iteration and Implementation: Addressing Period Poverty on Campus
Emma J. Rose, Brandy Garcia, and Maria Babko
18. User Experience and Technical and Professional Communication Looking Forward
Heather Noel Turner and Emma J. Rose
Biography
Heather Noel Turner is an associate professor in the Department of English at Santa Clara University, USA.
Emma J. Rose is a professor in the Department of Culture, Arts, & Communication at the University of Washington Tacoma, USA.
“If you teach user experience (UX), you need this book. You’ll appreciate the practical advice for guiding students to grow as agents of design change. The fascinating teaching cases offer many actionable ideas for taking a socially just and rhetorically sensitive approach to design practice.”
Karen A. Schriver, author of Dynamics of Document Design: Creating Texts for Readers
“Technical communication (TC) teachers and administrators: You need this book! Build your confidence about using user experience (UX) to frame a TC project. Adapt one or more of the 14 engaging, inspiring, and very practical case studies to bring UX into your TC courses.
Teaching User Experience is a must to have, read, and use.”
Janice (Ginny) Redish, author of Letting Go of the Words—Writing Web Content that Works
