The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions, 3rd Edition (Paperback) book cover

The Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions, 3rd Edition

By Madeline Bodin

CRC Press

227 pages

Purchasing Options:$ = USD
Paperback: 9781578200955
pub: 2002-01-03
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Hardback: 9781138412330
pub: 2017-08-21
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Description

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

About the Author

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications