The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center, 4th Edition (Paperback) book cover

The Call Center Handbook

The Complete Guide to Starting, Running, and Improving Your Call Center, 4th Edition

By Keith Dawson

CRC Press

283 pages

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Paperback: 9781578203055
pub: 2003-11-20
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pub: 2003-11-20
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Description

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

About the Author

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications