1st Edition
The New Handbook of Administrative Supervision in Counseling
Preface
Acknowledgements
SECTION I – Definition of Administrative Supervision in Counseling
Chapter 1: Defining Administrative Supervision
SECTION II – Promote client welfare
Chapter 2: Maintain the clients as the number one priority
Chapter 3: Be responsive to clients’ diverse cultures
Chapter 4: Uphold relevant legal, ethical and professional standards
SECTION III – Ensure their departments contribute to the quality of their agencies’ services and service delivery systems
Chapter 5: Align the department with the agency’s structure, mission, policies, and practices
Chapter 6: Communicate effectively within the agency and the department
Chapter 7: Advocate for the clients, counseling and counselors within and outside the agency
SECTION IV – Supervise, lead, manage, and administer the people who report to them to help each individual advance toward optimum performance, productivity and job satisfaction
Chapter 8: Establish professional cultures that support excellence
Chapter 9: Build healthy, meaningful professional and personal relationships with each staff member
Chapter 10: Nurture continuous improvement of each staff member’s performance
Chapter 11: Apply your own models for providing effective administrative supervision
Chapter 12: Organize staff members for effective service delivery
Chapter 13: Implement effectively a performance management system
Chapter 14: Evaluate fairly each staff member’s performance
SECTION V – Design, maintain and improve an effective and efficient service delivery system for clients
Chapter 15: Operationalize the vision for the department
Chapter 16: Acquire and manage resources
Chapter 17: Improve Continuously the Counseling Service Delivery System
Chapter 18: Lead the process to plan, design, deliver, evaluate and enhance the service delivery system
SECTION VI – Strive continuously for excellence in fulfillment of their administrative supervision responsibilities
Chapter 19: Develop continually your own supervisory competence
APPENDIXES
A. Standards for Counseling Supervisors
B. Ethical Guidelines for Counseling Supervisors
C. American Counseling Association (ACA) Multicultural Competencies and Standards
REFERENCES
Biography
Patricia G. Henderson has worked as an administrative and clinical supervisor of counselors for thirty-five years. She has authored and co-authored eighteen books and twenty-six articles on counseling and guidance. As an active leader in professional counseling at the local, state and national levels Patricia Henderson has received several awards for work as both counselor and supervisor, as well as for research and writing. She currently heads her own consulting firm.
