Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time, 1st Edition (Hardback) book cover

Total Productivity Management (TPmgt)

A Systemic and Quantitative Approach to Compete in Quality, Price and Time, 1st Edition

By David J. Sumanth

CRC Press

424 pages

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Hardback: 9781574440577
pub: 1997-10-27
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Description

Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making.

This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability.

Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.

Table of Contents

Introduction

Misconceptions about Quality, Technology, and Productivity

Problems with the "Partial Productivity Perspective"

Managerial Techniques Commonly Used in Decision-Making

Organizational Goals for Managerial Decision-Making

Importance of Management's Role in Increasing Productivity

Proposed Approach to Management Decision-Making

Relationship Between Total Productivity and Other Management Goals

The Need for "Total Productivity Management" (PTmgt)

Unique Factors Affecting Enterprises

Confused Emphases of the 1970's and 1980's

Continued Chaos of the 1990's

Challenges as Opportunities

Bridging the Technology Discontinuities

Social Changes

Family Unit-An Endangered Species

Technology, The Uncontrollable Monster

Ecological Imbalance

The "One-World Syndrome"

Summary

The Basic Concept and Management Philosophy of TPmgt

The "Total Productivity Perspective"

TPmgt: The Definition

TPmgt: The Concept and Philosophy

TPmgt: The Three-Legged Stool Analogy

TPmgt: The Conceptual Framework

TPmgt: The Integration Mindset of 3 Competitiveness Dimensions

The Systematic 10-Step Process© for TPmgt

Implementation of the Basic TPmgt

Implementation of the Comprehensive TPmgt

Mission Statement

TPM and/or CTPM Analysis

Management Goals

"Fishbone" Analysis

Action Plans

PQT Training

Implementation of Action Plans

Management Goals Achieved?

TPG

New Goals

Important Note on the TPmgt Implementation

Case Studies: Selected Applications

Banking

Consulting

Construction

Dry-Cleaning

Education

Healthcare

Insurance

Printing

Restaurant

Retailing

Tourism

Transportation

Utilities

Chemicals

Computer Peripherals

Electronics

Heavy Equipment

Machine-Tools Manufacturer

Medical Devices

Seafood Processing

Space Systems

Unique Features of TPmgt

Interdisciplinary Emphasis in Management Decision-Making

"People-Building" Emphasis, with Behavioral Thrust

Product/Service Unit Orientation (Instead of Functional Focus)

"Customer-Chain" Thinking

Systemic Perspective for Integration

Independence from Culture

Ability to Understand the Technology - Total Productivity Synergy

Ability to Understand and Affect the Quality - Total Productivity Linkage

Ability to Interlink the Dimensions of Competitiveness

Unique Features Compared to Other Management Philosophies

Comprehensiveness of Problem-Solving Approaches in Training

Comprehensiveness of productivity and Quality Improvement Techniques

Ability to Quantify the Impact on the BOttom Line

Reward Systems Based on Total Productivity Gainsharing

The PRacvtice of "Management is a Moral Issue"

Summary

Frontiers Beyond TQM and Reengineering

The TQM Wave-Where's it Headed?

The Reengineering Dynamite

The TPmgt Total Package?

Benefits of TPmgt

Customer Responsiveness

Quality-Competitiveness

Total Cost-Competitiveness

Team-Building and Accountability

Technology Planning

Investment Analysis

Acquisition and Merger Planning

Resource Budgeting and Allocation

Automatic "Profit-Targeting"

Compatibility with Well-Established Data-Collection Formats

Universality of TPmgt

Fundamental Similarities in Manufacturing and Service Enterprises

Principles of TPmgt

Rules for Maximum Success with TPmgt

Where To Go From Here?

Blueprint for Action

Need for Formal Education and Training in TPmgt

Expert System Tools for TPmgt

Videotape and Seminars on TPmgt

Appendix A: Historical Introduction to Quality

Appendix B: The TPM© Formulas

Index

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control
BUS058000
BUSINESS & ECONOMICS / Sales & Selling