Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.
This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).
Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.
A solutions manual and power point presentations slides are available for qualified adoptions.
Table of Contents
Chapter 1. Concept of Quality. Chapter 2. Total Quality Management (TQM). Chapter 3. Quality Management Practices. Chapter 4. Customer Involvement. Chapter 5. Employee Involvement and Supplier Partnership. Chapter 6. Cost of Quality. Chapter 7. Organising for Quality. Chapter 8. Human Aspect in Management of Quality. Chapter 9. Total Productive Maintenance (TPM). Chapter 10. Quality Systems.
Dr. Sunil Luthra is working in the Department of Mechanical Engineering at Government Polytechnic, Jhajjar, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He completed his PhD from National Institute of Technology, Kurukshetra, India. He has been associated with teaching for the last 18 years. In general, his research mainly focuses on developing and validating the different theories/frameworks/models in the area of sustainability in supply chains, circular economy, sustainable consumption and production, industry 4.0, cleaner production and energy systems in the context of emerging economies especially in Indian context. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He showed his research aptitude by publishing several research papers in high impact factors International Journals. He has an excellent research track record Around cumulative 300 research Impact Factor (IF) points; 62 SCI/SSCI/ESCI indexed publications; more than 20 3* CABS publications; received around 4000 citations and H-index- 32 on Google Scholar). He is as a Guest Editor of many reputed journals such Journal of Cleaner Production, Production Planning & Control, Resources Policy, Resources, Conservation and Recycling and Annals of Operations Research etc. He is reviewing papers for more 50 reputed journals. He is on editorial board of many reputed journals. He has published 05 books with reputed publishers such as CRC Press, Taylor & Francis Group, LLC and New Age International Publisher (P) Ltd. etc.
Dr. Dixit Garg is working as a Professor in the Mechanical Engineering Department at National Institute of Technology (Institute of National Importance as per Parliament Act), Kurukshetra, Haryana, India. He published more than 170 research papers to his credit, published in international and national journals. He acted as an editor/reviewer in international journals/conferences and short-term training programmed. He delivered many expert lecturers and participated in panel discussions. His specific areas of interest are operations and quality management, just-in-time, (JIT), production planning and control, manufacturing processes, supply chain management, educational planning, industrial engineering, productivity, entrepreneurship and green supply chain management, etc.
Dr. Ashish Agarwal has been working as Associate Professor Mechanical Engineering at School of Engineering & Technology Indira Gandhi National Open University New Delhi India since 1993. He has earned his PhD from IIT Delhi in the area of Supply Chain Management. His papers have been published in International and National Journals. He has published his research papers in European Journal of Operational Research, Industrial Marketing Management, Supply Chain Management: An International Journal, Work Study, International Journal of Management Science and Engineering Management, Journal of Manufacturing Technology Management, International Journal Intelligent Enterprise, Production & Manufacturing Research, International Journal of Advanced Operations Management, Competitiveness Review, International Journal of Productivity and Performance Management, Productivity, Industrial Engineering Journal and Global Journal of Enterprise Information System. He is reviewer in International and National Journals. He has supervised nine PhD students in the area of Operations Management. He is at present supervising five PhD students. He is life member of Indian Society for Technical Education and Indian Institutions of Industrial Engineering.
Dr Sachin Mangla Kumar is working as a Faculty of Knowledge Management and Business Decision Making, University of Plymouth, United Kingdom. Dr Sachin is working in the field of Green and Sustainable Supply Chain and Operations; Industry 4.0; Circular Economy; Decision Making and Modelling. He is committed to do and promote high quality research. He has published/presented several papers in repute international/national journals (International Journal of Production Economics; International Journal of Production Research; Production Planning and Control; Business Strategy and the Environment; Journal of Cleaner Production; Annals of Operations Research; Transportation Research Part – D; Transportation Research Part – E; Renewable and Sustainable Energy Reviews; Resource Conservation and Recycling; Information System Frontier; Management Decision; International Journal of Logistics Research and Applications; Benchmarking an International Journal; Industrial Data and Management System; International Journal of Quality and Reliability Management) and conferences (POMS, SOMS, IIIE, CILT - LRN, GLOGIFT). He has an h-index 28 and i10-index 55. He is involved in editing couple of Special issues as a Guest Editor in leading ABDC/ABD high ranked journals. Currently, he is also involved in several research projects on various issues and applications of Circular economy and Sustainability. Among them, he is responsible for knowledge based decision model in "Enhancing and implementing knowledge based ICT solutions within high risk and uncertain conditions for agriculture production systems (RUC-APS)", European Commission RISE scheme. Recently, he has also received a grant as a PI from British Council - Newton Fund Research Environment Links Turkey/UK - Circular and Industry 4.0 driven sustainable solutions for reducing food waste in supply chains in Turkey.