Total Quality Management for Project Management

Introduction
Questions to Ponder
Why TQM Is Important to the Project Manager
TQM Project Manager Scenario
Total Quality Management Prerequisites
Organizational Attributes
PDCA—Shewhart Cycle
Project Management
What Is Program Management?
Why TQM Is Not Another Management Fix
How to Change the Culture
Eliminating Junk Activities
Exercises

Metrics and Requirements
Questions to Ponder
Why Metrics and Requirements Are Important to the Project Manager
TQM Project Manager Scenario
Product Requirements
Project Requirements
Derived Requirements
Internal Requirements
Regulatory Requirements
Standards
Exercises

TQM Tools
Questions To Ponder
Why TQM Tools are Important to the Project Manager
TQM Project Manager Scenario
Benefits to the TQM Project Manager
Pareto Chart
Scatter plots
Control Charts
Selection of Variable
Flow Charts
Ishikawa Diagram (Fish Bone Diagram, Cause and Effect Diagram)
Histogram/Bar Graphs
Checklists/Check sheets
Exercises

Project Management Tools
Questions to Ponder
Why Project Management Tools are Important to the Project Manager
TQM Project Manager Scenario
Scope
Project Estimating Techniques
Project Budgeting
Cost Estimating
Project Scheduling Fundamentals
Communications Basics
Project metrics and control
Risk Management Fundamentals
Project termination techniques
Exercises

Statistics and Control
Rubric
Questions to Ponder
Why Statistics and Control is Important to the Project Manager
TQM Project Manager Scenario
What Does Control Mean?
Project Risk and Management
Attributes Data
Variables Data
Statistical Process Control (SPC) in Use
Exercises

Process Analysis and Improvement
Questions to Ponder
Why Process Analysis and Improvement is Important to the Project Manager
TQM Project Manager Scenario
Functional Decomposition
Work Breakdown Structures
Scope of Work
Exercises

Process Control and Metrics
Questions To Ponder
Why Process Controls and Metrics Are Important To The Project Manager
TQM Project Manager Scenario
Risk Management
Hazard Analysis and Critical Control Point Method
Scope
Communication
Change Management
Exercises

Inspection and Quality Assurance
Questions to Ponder
Why Inspection and QA Are Important to the Project Manager
TQM Project Manager Scenario
Inspection with Attributes
Inspection with Variables
Skip Lot Inspection
Continuous Sampling Plans
Dodge-Romig
First Article Inspection
What Is A Meaningful Sample?
Failure Types
Inspections and Project Management
Exercises

Tracking Metrics
Questions To Ponder
Why Statistics and Control Are Important to the Project Manager
TQM Project Manager Scenario
Tracking Metrics
Product Quality Over Time
Project Quality Over Time
Exercises

Other Supporting Initiatives
Questions to Ponder
Why Maturity Models Are Important To The Project Manager
TQM Project Manager Scenario
Capability Maturity Models

Appendices:
Change Management
TEMP example
TIEMPO
Product Verification

Biography

Kim H. Pries has four college degrees: B.A. History from the University of Texas at El Paso (UTEP), B.S. Metallurgical Engineering from UTEP, M.S. Metallurgical Engineering from UTEP, and M.S. in Metallurgical Engineering and Materials Science from Carnegie-Mellon University. In addition to the degrees, he has the following certifications:

• APICS
• Certified Production and Inventory Manager (CPIM)
• American Society for Quality (ASQ)
• Certified Reliability Engineer (CRE)
• Certified Quality Engineer (CQE)
• Certified Software Quality Engineer (CSQE)
• Certified Six Sigma Black Belt (CSSBB)
• Certified Manager of Quality/Operational Excellence (CMQ/OE)
• Certified Quality Auditor (CQA)

• Software manager
• Engineering services manager
• Reliability section manager