1st Edition

Understanding Trust in Organizations A Multilevel Perspective

Edited By Nicole Gillespie, C. Ashley Fulmer, Roy J. Lewicki Copyright 2021
    402 Pages 18 B/W Illustrations
    by Routledge

    402 Pages 18 B/W Illustrations
    by Routledge

    Understanding Trust in Organizations: A Multilevel Perspective examines trust within organizations from a multilevel perspective, bringing together internationally renowned trust scholars to advance our understanding of how trust is affected by both macro and micro forces, such as those operating at the societal, institutional, network, organizational, team, and individual levels.

    Understanding Trust in Organizations synthesizes and promotes new scholarly work examining the emergence and embeddedness of multilevel trust within organizations. It provides a much-needed integration and novel conceptual advances regarding the dynamic interplay between micro and macro levels that influence trust. This volume brings new insights into how trust in groups, networks, and organizations forms, and why employees can differ in their trust in leaders and teams.

    Providing rich and nuanced insights into how to develop, maintain, and restore trust in the workplace, Understanding Trust in Organizations is a critical resource for scholars, graduate students, and researchers of industrial and organizational psychology, as well as practitioners in fields such as human resource management and strategic management.

    Chapter 8 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. 

    Section 1: Introduction

    1. A Multilevel Perspective on Organizational Trust
      Nicole Gillespie, Ashley Fulmer, & Roy Lewicki
    2. Trust Conceptualizations Across Levels of Analysis
      Ashley Fulmer & Cheri Ostroff
    3. Section 2: Multilevel trust processes and dynamics

    4. Divergence in Collective Trust
      Audrey Korsgaard & Paul Bliese
    5. The Relationship Between Trust and Attributions: A Levels of Analysis Perspective
      Edward Tomlinson & Luke Langlinais
    6. Cascading Influences and Contextualized Effects: A Model of Multilevel Control-Trust Dynamics
      Chris Long
    7. Trust Me or Us? A Multilevel Model of Individual and Team Felt Trust by Supervisors
      Julie Zhu, Dora Lau, & Long (Rico) Lam
    8. Trust Repair: A Multilevel Framework
      Nicole Gillespie, Steve Lockey, Matthew Hornsey, & Tyler Okimoto
    9. Section 3: Embedding trust in organizations

    10. Network Trust
      Bill McEvily, Akbar (Aks) Zaheer, & Guiseppe (Beppe) Soda
    11. The Tangled Ties of Trust: A Social Network Perspective on Interpersonal Trust
      Stephen Jones & Priti (Pri) Shah
    12. Multilevel Theorizing of How Gender Influences Trust and Creativity
      Hye Jung Eun, Roy Chua, & Mengzi Jin
    13. Multilevel Trust in Uncertain Contexts: ODID You Hear We Have a New VP?
      Roger Mayer & Michele Williams
    14. Multilevel Trust and HRM
      Rosalind Searle & Rami Al-Sharif
    15. Trust Cues in Artificial Intelligence: A Multilevel Case Study in a Service Organization
      Lisa van der Werff, Kirsimarja Blomqvist, & Sirpa Koskinen
    16. Employee Trust in Organizations Across Cultures: A Multilevel Model
      Arzu Wasti & Çetin Önder
    17. Section 4: Conclusion and Way Forward

    18. Multilevel Trust: Reflections, Insights, and a Future Research Agenda
      Guido Möllering, Nicole Gillespie, & Roy Lewicki


    Nicole Gillespie is the KPMG Chair in Organizational Trust and a Professor of Management at the University of Queensland, Australia, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University, UK. Her research focuses on the development and repair of trust in organizations and in the context of technological disruption.

    C. Ashley Fulmer is an Assistant Professor of Management at the J. Mack Robinson College of Business, Georgia State University, USA. Her research centers on trust dynamics in organizations, affect and emotions in management, and levels of analysis theory and research.

    Roy J. Lewicki is the Irving Abramowitz Professor of Management and Human Resources Emeritus at the Ohio State University, USA. He is a leading scholar in the fields of negotiation, conflict management, and trust.