Managerial Competence within the Tourism and Hospitality Service Industries

Global Cultural Contextual Analysis

By John Saee

© 2008 – Routledge

280 pages | 1 B/W Illus.

Purchasing Options:
Paperback: 9780415488037
pub: 2008-12-05
US Dollars$54.95
Hardback: 9780415385961
pub: 2006-08-31
US Dollars$170.00

About the Book

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

Table of Contents

1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries 2. Communication, Culture and Managerial Functions 3. Theoretical Perspectives on Intercultural Communication 4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity 5. Research Methodology 6. Results and Analysis 7. Conclusion. Bibliography.

About the Series

Routledge Advances in Management and Business Studies

Management and business studies are firmly established as a popular, important and significant area of study in the academic world. Bringing together theories and thought from a wide range of disciplines, this series features cutting -edge research addressing all the major issues in business and management today, helping to define and advance the field.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism