Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.
Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:
Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident.
The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or firstname.lastname@example.org.
"… a thorough training tool for the rapid onset issues that most emergency managers deal with."
—Natural Hazards Observer, May 2013
The Nature of Critical Incidents
Resources and Resource Coordination
Uncontrollable versus Controllable Factors
Stages, Phases, and Strategies
The Prevention and Preparedness Stage
The Response Stage
Scene Management Phase
Executive Management Phase
Recovery and Mitigation Stage
Are You a Coach or a Player?
Practice Makes Perfect
Issuing Orders and Directions
Seven Critical Tasks™
Establish Control and Communications
Identify the Hot Zone
Establish the Inner Perimeter
Establish the Outer Perimeter
Establish the Command Post
Establish a Staging Area
Identify and Request Additional Resources
The Seven Critical Tasks™ and the First-First Responder
NIMS and ICS
National Incident Management System: Organizing a
"Decision-Making Team" for the Effective Management of a
Incident Command System
Hazardous Materials and Weapons of Mass
The Method to Our Madness
Classes of Hazardous Materials
Where We Find Hazardous Materials
Responding to Scenes
Who’s in Charge?
Seven Critical Tasks™ for HazMat Response
Evacuation and Sheltering in Place
Critical Incident Stress
Sources of Stress
Emergency Operations Center
Active Shooter Scenario
Introduction to the Emergency Operations Center
When Would You Activate an EOC?
Location, Structure, and Process of the EOC
Basic EOC Functional Roles and Who Should Fill Them
Functional Process of the Emergency Operations Center
Communication and Interaction in the EOC
EOC Communication, Internal and External
The Executive Policy Group
Executive Policy Group Overview
Executive Policy Group Preparation Work Flow
CEO of the Executive Policy Group
Structure of the Executive Policy Group
Appendix A: ICS Task Checklists
Appendix B: EOC Task Checklists
Appendix C: Using the DOT Emergency Response Guidebook