What should every airline and manufacturer know about comfort?
What can we learn from studies in the scientific literature?
What do most passengers know about comfort and how can we translate that into interior design?
Where can I find the latest knowledge and research useful for designing aircraft seats?
Although the answers to these questions are available, they have often been hard to find. Until now. Based on studies conducted by the author and the latest knowledge on comfort, Aircraft Interior Comfort and Design links scientific research on customer likes and dislikes with technical know-how of aircraft interior design. It contains theoretical information on comfort gathered directly from the voice of the passenger, specific tips and photographs on passenger likes and dislikes, and an overview of the latest scientific demands for passenger seats.
Presenting the results of current research and development in the aircraft interior industry, this book provides insight that, when applied to the daily work of managing the passenger experience, can lead to further improvements. The author makes the case for using improved comfort as a selling tool and identifies new opportunities for comfort improvement in the different phases of the passenger experience. He demonstrates how by optimizing the passengers’ senses at each phase, you can design comfort back into flying.
Table of Contents
What Every Manufacturer and Airline Should Know about Comfort
Two Comfort Stories
Role of Comfort in Sales
The Difficulty of Making People Feel Comfortable
The Good News: It Is Possible to Make People
Feel More Comfortable
Persons Influencing the Input
Other Aircraft Interior Comfort Studies
Lack of Many Substantial Studies on Aircraft Comfort
A Classic Study
German Study on Aircraft Interior Comfort
A Study Regarding Service, Perceived Value, and Satisfaction in Taiwan
A German Study of Noise
A Dutch Study Regarding Aircraft Interior Comfort
A U.S. Study Regarding Passenger Experience
The Voices of over 10,000 Customers
Technology versus Passenger
Innovations Have Their Effects
New Demands for Aircraft Seats Based on Recent Research
Using Research for Seat Design
Seat Design and Health
Aircraft Seats Should Fit
Designing an Aircraft Seat Is Difficult
Ideal Pressure Distribution
Seating and Shear Forces
Comfort and Seating
Specific Dynamic Seat Characteristics
Comfort and "Wow"
Feet Off the Ground
Seating and Electronics
Other Features: Headrests and Massage
Opportunity for Designers
The Ultra Comfortable Flight Experience
The Flight Experience
Illustrations and Comments on Aircraft Interior Comfort and Design