What Every Manufacturer and Airline Should Know about Comfort
Two Comfort Stories
Role of Comfort in Sales
The Difficulty of Making People Feel Comfortable
The Good News: It Is Possible to Make People
Feel More Comfortable
Comfort Theory
Comfort Manifestations
Persons Influencing the Input
References
Other Aircraft Interior Comfort Studies
Lack of Many Substantial Studies on Aircraft Comfort
A Classic Study
German Study on Aircraft Interior Comfort
A Study Regarding Service, Perceived Value, and Satisfaction in Taiwan
A German Study of Noise
A Dutch Study Regarding Aircraft Interior Comfort
A U.S. Study Regarding Passenger Experience
Some Conclusions
References
The Voices of over 10,000 Customers
Technology versus Passenger
Innovations Have Their Effects
Study Methodology
Reflection
References
New Demands for Aircraft Seats Based on Recent Research
Using Research for Seat Design
Seat Design and Health
Aircraft Seats Should Fit
Pitch Watchers
Designing an Aircraft Seat Is Difficult
Ideal Pressure Distribution
Seating and Shear Forces
Comfort and Seating
Specific Dynamic Seat Characteristics
Comfort and "Wow"
Feet Off the Ground
Backrest Angle
Seating and Electronics
Other Features: Headrests and Massage
Opportunity for Designers
References
The Ultra Comfortable Flight Experience
Introduction
The Flight Experience
References
Illustrations and Comments on Aircraft Interior Comfort and Design
Introduction
Leg room
Service
Hygiene
Luggage Room
Neighbour
Seat
IFE
Delay/Waiting
Other Illustrations
Design
Safety
Business Class
Book Summary
Index
Biography
Peter Vink
