Although the literature on marketing of the arts is abundant, very few (if any) full-length works have examined the other side of the coin and closely studied the people who consume the products of the cultural industry.
This book offers a summary of the knowledge garnered in recent decades by researchers exploring consumer behaviour in arts and culture. Each chapter explores a different aspect of consumer behaviour in the arts by answering the following questions:
- What do we know about this aspect of consumer behaviour in general?
- What do we know about this aspect as it relates to the consumption of art works or cultural experiences?
- What are the practical implications of this knowledge for managers working in the arts?
- What are the implications for researchers in this field?
This book fills the need for scientific and practical knowledge about the people who consume arts and culture and will therefore be of particular interest to managers of cultural venues and institutions, to students or teachers in arts management training programs, to researchers in the field, to public policymakers in arts and culture, and to anyone directly or indirectly involved in creating, promoting and distributing artistic and cultural products.
Table of Contents
1. Antecedents of Arts Consumption
2. Motivations and Preferences in the Arts
3. Purchase and Repurchase Intentions in the Arts
4. The Consumption Experience and the Arts
5. Consumer Satisfaction and Service to Arts Clients
6. Arts, Consumer Behavior and the Marketing Mix
7. Sales and Piracy in the Arts
François Colbert is a professor in the Marketing Department at HEC Montréal and holds the Carmelle and Rémi-Marcoux Chair in Arts Management. He serves as a Co-director of the MMIAM program (Master of Management in International Arts Management).
Alain d’Astous, PhD, is Honorary Professor and researcher associated with the Camille and Rémi-Marcoux Chair in Arts Management at HEC Montréal. He is a fellow of the Royal Society of Canada.
"Colbert’s and d’Astous’s contribution to understanding consumer behaviour in an Arts and Culture context will be welcomed by arts administrators, arts marketing educators, and arts policy makers everywhere. Getting to the ‘new normal’ will require, more than ever, the kind of in-depth comprehension of factors influencing consumer behaviour that the authors help us to understand." Leighann C. Neilson, Ph.D., Associate Professor, Marketing, Sprott School of Business, Carleton University, Ottawa, Canada