1st Edition
Knowledge Management in Hospitality and Tourism
152 Pages
by
CRC Press
When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential... Read more
- INTRODUCTION
- Achieving Competitiveness Through Knowledge Management
- ARTICLES
- Implications of “New Economy” Traits for the Tourism Industry
- Knowledge Management for Quality Improvements in Hotels
- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An Airline Industry Firm Case
- The Knowledge Café—A Knowledge Management System and Its Application to Hospitality and Tourism
- Cross-Border Destination Management Systems in the Alpine Region—The Role of Knowledge Networks on the Example of AlpNet
- Towards Using Knowledge Discovery Techniques in Database Marketing for the Tourism Industry
- Index
- Reference Notes Included
Biography
Pyo, Sungsoo; Bouncken, Ricarda B
