Lean Six Sigma: International Standards and Global Guidelines, Second Edition, 2nd Edition (Paperback) book cover

Lean Six Sigma

International Standards and Global Guidelines, Second Edition, 2nd Edition

By Terra Vanzant Stern, PhD

Productivity Press

280 pages | 18 B/W Illus.

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Description

A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.

International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines, Second Edition provides this understanding.

The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes:

  • New global LSS standards
  • International implementation of process improvement programs
  • New international LSS applications
  • International Lean Six Sigma areas of competency

The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS.

Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.

Table of Contents

SECTION I: NEW GLOBAL STANDARDS

ISO 13053 International Standard for Six Sigma

ISO 13053-1

ISO 13053-2

Introducing Lean Project Management

PMI Certifications

PRINCE2 Certifications

The American Academy of Project Managers

Self-Study

International Lean Government

The Lean Z Method for Government

SECTION II: LEAN SIX SIGMA, OPERATIONAL EXCELLENCE, AND CONTINUOUS IMPROVEMENT

Core Knowledge

Define, Measure, Analyze, Improve, and Control

Plan–Do–Check–Act

DMAIC and PDCA

Rapid Improvement or Kaizen Event Models

Discussion

Lean Six Sigma Basics

Discussion

Analytical Problem-Solving Tools

Flowcharting

Check Sheets

Cause-and-Effect Diagram

Histogram

Pareto Chart

Scatter Diagram

Control Charts

Discussion

DMAIC Basics

Overview of DMAIC

Practice Exercises

Define

Process Mapping

Project Charter

SWOT Analysis

Critical to Quality

SIPOC Diagram

Quality Function Deployment

DMAIC WBS

Affinity Diagram

Kano Model

Discussion

Measure

Detailed Process Map

Benchmarking

Scorecards

Failure Mode and Effects Analysis

Sigma Calculations

Cp and Pp Indexes

Measurement Systems Analysis

Data Collection Plan

Discussion

Analyze

Correlation Analysis

The 5 Whys

The Seven Tools for Process Improvement

Statistical Thinking

Statistical Process Control

Stem-and-Leaf Diagram

Type I and Type II Errors

Design of Experiment

Analysis of Variance

Discussion

Improve

Project Plan

Discussion

Control

ROI Calculations

Sustainability

5S Plans

Close-Out Activities

Discussion

Summary of DMAIC

Discussion

SECTION III: INTERNATIONAL IMPLEMENTATION OF PROCESS IMPROVEMENT PROGRAMS

Additional Lean Six Sigma Tools

Activity Network Diagram

Box Plots

Delphi Technique

Gantt Chart

Matrix Diagram

Program Evaluation and Review Technique

Prioritization Matrix

Quality Function Deployment (also called QFD or House of Quality)

Stem-and-Leaf Plot

Discussion

Quick Start Guide

Discussion

Leadership Challenge

Discussion

Change Management

Discussion

Training Models and Cultural Considerations

The ADDIE Model

Training Plans

E-Learning

Training Manuals

Adult Learners

Training in Different Cultures

Discussion

SECTION IV: NEW INTERNATIONAL LEAN SIX SIGMA APPLICATIONS

A Brief History of Lean Six Sigma

Lean Health Care

Lean Six Sigma and the Medical Device Industry

International Innovative Thinking and Design

Malcolm Baldrige National Quality Award

SECTION V: INTERNATIONAL LEAN SIX SIGMA AREAS OF COMPETENCY AND RESOURCE MATERIALS

Index

About the Author

Terra Vanzant-Stern, PhD, is a PMP and Six Sigma Master Black Belt. She also holds certifications in SPHR/GPHR. Dr. Stern is the chair-elect for the American Society for Quality (ASQ) Lean Enterprise Division (LED). LED is the largest professional and trade association governing Lean principals.

Dr. Stern chaired the ASQ Rocky Mountain Quality 2013 conference in February 2013 and speaks at regional conferences. Her most-recent book is Lean Six Sigma: International Standards and Global Guidelines. She was the recipient of the Educator of the Year award for the State of Colorado as well as Facilitator of the Year for the Lean Six Society.

Dr. Stern is also the author of HR Concepts for Project Managers and Lean Six Sigma: Practical Bodies of Knowledge as well as a number of white papers on Leadership Development and Process Improvement. Her new book, Lean Project Management, will be publishing soon.

Dr. Stern is a principal for SSD Global Solutions and has personally trained over 500 individuals for Lean Six Sigma certification. SSD Global Solutions was awarded the Lean Government contract for the State of Colorado, which was recently renewed for the 2014-2015 contract period.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS070050
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
BUS097000
BUSINESS & ECONOMICS / Workplace Culture