Lean Six Sigma
International Standards and Global Guidelines, Second Edition
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Lean Six Sigma: International Standards and Global Guidelines, Second Edition
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Book Description
A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.
International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines, Second Edition provides this understanding.
The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes:
- New global LSS standards
- International implementation of process improvement programs
- New international LSS applications
- International Lean Six Sigma areas of competency
The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS.
Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.
Table of Contents
SECTION I: NEW GLOBAL STANDARDS
ISO 13053 International Standard for Six Sigma
ISO 13053-1
ISO 13053-2
Introducing Lean Project Management
PMI Certifications
PRINCE2 Certifications
The American Academy of Project Managers
Self-Study
International Lean Government
The Lean Z Method for Government
SECTION II: LEAN SIX SIGMA, OPERATIONAL EXCELLENCE, AND CONTINUOUS IMPROVEMENT
Core Knowledge
Define, Measure, Analyze, Improve, and Control
Plan–Do–Check–Act
DMAIC and PDCA
Rapid Improvement or Kaizen Event Models
Discussion
Lean Six Sigma Basics
Discussion
Analytical Problem-Solving Tools
Flowcharting
Check Sheets
Cause-and-Effect Diagram
Histogram
Pareto Chart
Scatter Diagram
Control Charts
Discussion
DMAIC Basics
Overview of DMAIC
Practice Exercises
Define
Process Mapping
Project Charter
SWOT Analysis
Critical to Quality
SIPOC Diagram
Quality Function Deployment
DMAIC WBS
Affinity Diagram
Kano Model
Discussion
Measure
Detailed Process Map
Benchmarking
Scorecards
Failure Mode and Effects Analysis
Sigma Calculations
Cp and Pp Indexes
Measurement Systems Analysis
Data Collection Plan
Discussion
Analyze
Correlation Analysis
The 5 Whys
The Seven Tools for Process Improvement
Statistical Thinking
Statistical Process Control
Stem-and-Leaf Diagram
Type I and Type II Errors
Design of Experiment
Analysis of Variance
Discussion
Improve
Project Plan
Discussion
Control
ROI Calculations
Sustainability
5S Plans
Close-Out Activities
Discussion
Summary of DMAIC
Discussion
SECTION III: INTERNATIONAL IMPLEMENTATION OF PROCESS IMPROVEMENT PROGRAMS
Additional Lean Six Sigma Tools
Activity Network Diagram
Box Plots
Delphi Technique
Gantt Chart
Matrix Diagram
Program Evaluation and Review Technique
Prioritization Matrix
Quality Function Deployment (also called QFD or House of Quality)
Stem-and-Leaf Plot
Discussion
Quick Start Guide
Discussion
Leadership Challenge
Discussion
Change Management
Discussion
Training Models and Cultural Considerations
The ADDIE Model
Training Plans
E-Learning
Training Manuals
Adult Learners
Training in Different Cultures
Discussion
SECTION IV: NEW INTERNATIONAL LEAN SIX SIGMA APPLICATIONS
A Brief History of Lean Six Sigma
Lean Health Care
Lean Six Sigma and the Medical Device Industry
International Innovative Thinking and Design
Malcolm Baldrige National Quality Award
SECTION V: INTERNATIONAL LEAN SIX SIGMA AREAS OF COMPETENCY AND RESOURCE MATERIALS
Index
Author(s)
Biography
Terra Vanzant-Stern, PhD, is a PMP and Six Sigma Master Black Belt. She also holds certifications in SPHR/GPHR. Dr. Stern is the chair-elect for the American Society for Quality (ASQ) Lean Enterprise Division (LED). LED is the largest professional and trade association governing Lean principals.
Dr. Stern chaired the ASQ Rocky Mountain Quality 2013 conference in February 2013 and speaks at regional conferences. Her most-recent book is Lean Six Sigma: International Standards and Global Guidelines. She was the recipient of the Educator of the Year award for the State of Colorado as well as Facilitator of the Year for the Lean Six Society.
Dr. Stern is also the author of HR Concepts for Project Managers and Lean Six Sigma: Practical Bodies of Knowledge as well as a number of white papers on Leadership Development and Process Improvement. Her new book, Lean Project Management, will be publishing soon.
Dr. Stern is a principal for SSD Global Solutions and has personally trained over 500 individuals for Lean Six Sigma certification. SSD Global Solutions was awarded the Lean Government contract for the State of Colorado, which was recently renewed for the 2014-2015 contract period.