Outsourcing Software Development Offshore: Making It Work, 1st Edition (Hardback) book cover

Outsourcing Software Development Offshore

Making It Work, 1st Edition

By Tandy Gold

Auerbach Publications

280 pages | 12 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9780849319433
pub: 2004-11-15
eBook (VitalSource) : 9780429211539
pub: 2004-11-15
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In Offshore Software Development: Making It Work, hands-on managers of Offshore solutions help you answer these questions:

  • What is Offshore and why is it an IT imperative?

  • What do you need to do to successfully evaluate an Offshore solution?

  • How do you avoid common pitfalls?

  • How do you confront security and geopolitical risk?

  • How do you handle issues related to displaced workers?

    The author applies her considerable experience in the analysis of such Offshore issues as the financial growth of the Offshore industry, keys to success in initiating a program, choosing and managing vendors, risk mitigation, and employee impacts. A detailed program checklist outlines the steps for successful Offshore execution, providing real-world exposure and guidance to a movement that has become a fixture in the IT realm.

    About the Author

    Tandy Gold is a 20-year veteran of the technology industry who is focused on entrepreneurial consulting and innovation. As part of her responsibilities in implementing the first Offshore initiative for a large financial institution, she created a monthly Offshore interest group. Comprised of Offshore program managers from Fortune 100 firms, together they represent more than 40 years of experience in Offshore.

  • Table of Contents


    Crunching the Offshore Numbers: What the Financials Portend

    Welcome to the Definitive Guide on Offshore Outsourcing

    Setting the Stage: The Compelling Offshore Story

    Offshore Outsourcing versus Traditional IT Outsourcing

    Challenges of Offshore Outsourcing

    Chapter Summary

    Getting Started in Offshore

    Executive Support and Communications: The Key to Success

    A Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities Company

    Well-Planned and Executed Communications: A Critical Success Factor for Offshore Program Initiation

    Establishing the Offshore Program Office for Executive Oversight

    Hiring Outside Expertise: An Initial Look at Getting the Right Kind of Help for Offshore

    Negotiating with Offshore Vendors for the First Time

    Approaching the Measurement of ROI (Return On Investment) When Initiating Offshore

    Defining the Parameters of That All-Important Initial Pilot: A Deeper Look at the Pros and Cons

    Establishing an Initial Time Table for an Upgraded Network Security Infrastructure

    Chapter Summary

    Business Case: A Look at Citigroup (Citi), 17 Years and Counting in Offshore

    Appendix: A Look at Ethics in the Workplace

    Ethics Management Programs: An Overview

    Choosing an Offshore Vendor: A Look at the Offshore Maturity Model

    Ground Rules: A Snapshot of the Current Vendor Management Culture of the Fortune 100

    Organizational Structure and Span of Control

    What to Look for in an Offshore Vendor

    Automated RFP Tools: Do They Work?

    Negotiating the Offshore Vendor Contract: Do's and Don'ts

    The Offshore Maturity Model: Anticipating Vendor Management for the Organization Mature in Offshore

    Strategic View: Integrating the Offshore Vendor within an Overall Context of Resource Management

    Summary: Keys to Success in Offshore Vendor Management

    Appendix: The View from Gartner


    Choosing Locations for Offshore: Country Pros and Cons

    Country Strengths and Weaknesses: A Look Outside India

    Why Offshore Services Leadership in India, and Why Now?

    What is the Current State and View of Offshore?

    Chapter Summary

    The Offshore Program Checklist: What's Really Different?

    The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program

    The Offshore Project Manager Checklist

    Pre-Work: Validate Application Risk Level for Offshore

    Program and Project Checklist-Final Thoughts


    Managing Employee Impact: Villain or Savior?

    The Case for Ethics as Good Business: Strategic Resource Management for Offshore

    Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today's IT Workers?

    Strategic Resource Management: Challenge of the Decade?

    Impacted Workers: Recommendations and Logistics for Offshore

    The Employee Placement Program: Recommendations and Logistics

    Offshore: Impact on the Future of IT

    Appendix: The Inherent Value of Jobs

    Managing Risk through an Offshore Network Security Architecture

    Macro Level Program Risks: A Baseline

    Application Specific Program Risks

    Appendix A

    Appendix B

    Appendix C

    Pulling it All Together: Top 10 Do's and Don'ts of Offshore

    The Top 10 "Do's and Don'ts" of Offshore


    Subject Categories

    BISAC Subject Codes/Headings:
    BUSINESS & ECONOMICS / Information Management
    COMPUTERS / Information Technology
    COMPUTERS / Software Development & Engineering / General