Winning the Outsourcing Game: Making the Best Deals and Making Them Work, 1st Edition (Hardback) book cover

Winning the Outsourcing Game

Making the Best Deals and Making Them Work, 1st Edition

Edited by Janet Butler

Auerbach Publications

352 pages

Purchasing Options:$ = USD
Hardback: 9780849308758
pub: 2000-06-27
SAVE ~$24.00
$120.00
$96.00
x
eBook (VitalSource) : 9780429225161
pub: 2000-06-27
from $28.98


FREE Standard Shipping!

Description

It has become increasingly difficult to hire and keep warm bodies, not to mention competent IT personnel. With this in mind, outsourcing ceases to be an option and becomes a necessity. Web hosting, application service providers, and integrating legacy and ERP systems are just three examples of when outsourcing is the rule rather than the exception. Winning the Outsourcing Game: Making the Best Deals and Making Them Work provides the background and a framework to help you develop a sound outsourcing strategy, choose functions to outsource, and effectively manage the risks of using third-party contractors to carry out your company's IT functions.

Typical reasons for outsourcing go beyond simple contingent staffing. Outsourcing is about partnerships between providers and clients. For the partnership to work, the provider must know the business of the client as well as the technologies being outsourced. You need people with specialized knowledge or skills-both technical and industry specific-in leading-edge technologies that are not yet widely deployed. Outsourcing vendors serve as wholesalers of highly specialized talent. They are able to maintain economies of scale without regard to specialization. By deploying these highly skilled specialists to multiple clients, outsourcing providers can justify the enormous expenditures necessary to develop people with specialized skills.

In order to fully employ outsourcing, IT managers must be skilled in such diverse areas as project management, systems analysis and design, contracting, and strategic management. Winning the Outsourcing Game provides a system for understanding these topics and utilizing them to optimize outsourcing relationships. It enables IT managers to develop a sound outsourcing strategy, choose the IT functions to outsource, and effectively manage the risks of using third-party contractors to carry out their company's IT functions.

At some point, every IT manager outsources something. Empire building notwithstanding, everything from programming or system upgrades to entire business applications are outsourced. You outsource the work to get the task done; you cannot outsource the responsibility to make sure the task gets done correctly. The difference between success and failure depends on cutting the right deal and making it work. Winning the Outsourcing Game: Making the Best Deals and Making Them Work covers everything you need to know to make successful outsourcing decisions.

Table of Contents

The Outsourcing Alternative or Decision

Outsourcing Data Center Performance

Improving IT Performance as an Outsourcing Alternative

The Outsourcing Alternative

Whether to Outsource and Downsize

A Sensible Approach to Outsourcing

Outsourcing Success

The Essentials for Successful IT Outsourcing

How to Manage Outsourcing for Best Results

Outsourcing

Outsourced Systems Requirements

Outsourcing Selective Functions

Outsourcing Network Management and Information Systems

Applications Maintenance Outsourcing

Support Services Outsourcing

Outsourcing the Help Desk Function

Outsourcing and Process

How to Select an Outsourcing Vendor

Outsourcing IT Services

Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving Up the Capability Maturity Model

Managing Outsourcing

Managing Outsourcing Through Matrics

Managing the Risks of Outsourcing Systems Development

Audit and Control of Information Systems Outsourcing

Audit Guidelines for IT Outsourcing

An Audit of IT Outsourcing: A Case Study

Outsourcing Effects and Long-Term Strategy

Outsourcing and Long-Term Strategy

The Effects of Outsourcing on Information Security

Index

About the Series

Best Practices

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUS083000
BUSINESS & ECONOMICS / Information Management
COM032000
COMPUTERS / Information Technology
COM043000
COMPUTERS / Networking / General