1st Edition

Winning the Outsourcing Game Making the Best Deals and Making Them Work

Edited By Janet Butler Copyright 2000
    352 Pages
    by Auerbach Publications

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    It has become increasingly difficult to hire and keep warm bodies, not to mention competent IT personnel. With this in mind, outsourcing ceases to be an option and becomes a necessity. Web hosting, application service providers, and integrating legacy and ERP systems are just three examples of when outsourcing is the rule rather than the exception. Winning the Outsourcing Game: Making the Best Deals and Making Them Work provides the background and a framework to help you develop a sound outsourcing strategy, choose functions to outsource, and effectively manage the risks of using third-party contractors to carry out your company's IT functions.
    Typical reasons for outsourcing go beyond simple contingent staffing. Outsourcing is about partnerships between providers and clients. For the partnership to work, the provider must know the business of the client as well as the technologies being outsourced. You need people with specialized knowledge or skills-both technical and industry specific-in leading-edge technologies that are not yet widely deployed. Outsourcing vendors serve as wholesalers of highly specialized talent. They are able to maintain economies of scale without regard to specialization. By deploying these highly skilled specialists to multiple clients, outsourcing providers can justify the enormous expenditures necessary to develop people with specialized skills.
    In order to fully employ outsourcing, IT managers must be skilled in such diverse areas as project management, systems analysis and design, contracting, and strategic management. Winning the Outsourcing Game provides a system for understanding these topics and utilizing them to optimize outsourcing relationships. It enables IT managers to develop a sound outsourcing strategy, choose the IT functions to outsource, and effectively manage the risks of using third-party contractors to carry out their company's IT functions.
    At some point, every IT manager outsources something. Empire building notwithstanding, everything from programming or system upgrades to entire business applications are outsourced. You outsource the work to get the task done; you cannot outsource the responsibility to make sure the task gets done correctly. The difference between success and failure depends on cutting the right deal and making it work. Winning the Outsourcing Game: Making the Best Deals and Making Them Work covers everything you need to know to make successful outsourcing decisions.

    The Outsourcing Alternative or Decision
    Outsourcing Data Center Performance
    Improving IT Performance as an Outsourcing Alternative
    The Outsourcing Alternative
    Whether to Outsource and Downsize
    A Sensible Approach to Outsourcing
    Outsourcing Success
    The Essentials for Successful IT Outsourcing
    How to Manage Outsourcing for Best Results
    Outsourced Systems Requirements
    Outsourcing Selective Functions
    Outsourcing Network Management and Information Systems
    Applications Maintenance Outsourcing
    Support Services Outsourcing
    Outsourcing the Help Desk Function
    Outsourcing and Process
    How to Select an Outsourcing Vendor
    Outsourcing IT Services
    Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving Up the Capability Maturity Model
    Managing Outsourcing
    Managing Outsourcing Through Matrics
    Managing the Risks of Outsourcing Systems Development
    Audit and Control of Information Systems Outsourcing
    Audit Guidelines for IT Outsourcing
    An Audit of IT Outsourcing: A Case Study
    Outsourcing Effects and Long-Term Strategy
    Outsourcing and Long-Term Strategy
    The Effects of Outsourcing on Information Security