In Offshore Software Development: Making It Work, hands-on managers of Offshore solutions help you answer these questions:
The author applies her considerable experience in the analysis of such Offshore issues as the financial growth of the Offshore industry, keys to success in initiating a program, choosing and managing vendors, risk mitigation, and employee impacts. A detailed program checklist outlines the steps for successful Offshore execution, providing real-world exposure and guidance to a movement that has become a fixture in the IT realm.
About the Author
Tandy Gold is a 20-year veteran of the technology industry who is focused on entrepreneurial consulting and innovation. As part of her responsibilities in implementing the first Offshore initiative for a large financial institution, she created a monthly Offshore interest group. Comprised of Offshore program managers from Fortune 100 firms, together they represent more than 40 years of experience in Offshore.
Table of Contents
THE OFFSHORE IMPERATIVE
Crunching the Offshore Numbers: What the Financials Portend
Welcome to the Definitive Guide on Offshore Outsourcing
Setting the Stage: The Compelling Offshore Story
Offshore Outsourcing versus Traditional IT Outsourcing
Challenges of Offshore Outsourcing
Getting Started in Offshore
Executive Support and Communications: The Key to Success
A Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities Company
Well-Planned and Executed Communications: A Critical Success Factor for Offshore Program Initiation
Establishing the Offshore Program Office for Executive Oversight
Hiring Outside Expertise: An Initial Look at Getting the Right Kind of Help for Offshore
Negotiating with Offshore Vendors for the First Time
Approaching the Measurement of ROI (Return On Investment) When Initiating Offshore
Defining the Parameters of That All-Important Initial Pilot: A Deeper Look at the Pros and Cons
Establishing an Initial Time Table for an Upgraded Network Security Infrastructure
Business Case: A Look at Citigroup (Citi), 17 Years and Counting in Offshore
Appendix: A Look at Ethics in the Workplace
Ethics Management Programs: An Overview
Choosing an Offshore Vendor: A Look at the Offshore Maturity Model
Ground Rules: A Snapshot of the Current Vendor Management Culture of the Fortune 100
Organizational Structure and Span of Control
What to Look for in an Offshore Vendor
Automated RFP Tools: Do They Work?
Negotiating the Offshore Vendor Contract: Do's and Don'ts
The Offshore Maturity Model: Anticipating Vendor Management for the Organization Mature in Offshore
Strategic View: Integrating the Offshore Vendor within an Overall Context of Resource Management
Summary: Keys to Success in Offshore Vendor Management
Appendix: The View from Gartner
A HANDS-ON OFFSHORE PROGRAM MANAGEMENT TOOLKIT
Choosing Locations for Offshore: Country Pros and Cons
Country Strengths and Weaknesses: A Look Outside India
Why Offshore Services Leadership in India, and Why Now?
What is the Current State and View of Offshore?
The Offshore Program Checklist: What's Really Different?
The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program
The Offshore Project Manager Checklist
Pre-Work: Validate Application Risk Level for Offshore
Program and Project Checklist-Final Thoughts
THE OFFSHORE PROGRAM CHALLENGE
Managing Employee Impact: Villain or Savior?
The Case for Ethics as Good Business: Strategic Resource Management for Offshore
Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today's IT Workers?
Strategic Resource Management: Challenge of the Decade?
Impacted Workers: Recommendations and Logistics for Offshore
The Employee Placement Program: Recommendations and Logistics
Offshore: Impact on the Future of IT
Appendix: The Inherent Value of Jobs
Managing Risk through an Offshore Network Security Architecture
Macro Level Program Risks: A Baseline
Application Specific Program Risks
Pulling it All Together: Top 10 Do's and Don'ts of Offshore
The Top 10 "Do's and Don'ts" of Offshore