Outsourcing Software Development Offshore : Making It Work book cover
1st Edition

Outsourcing Software Development Offshore
Making It Work

ISBN 9780849319433
Published November 15, 2004 by Auerbach Publications
280 Pages 12 B/W Illustrations

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Book Description

In Offshore Software Development: Making It Work, hands-on managers of Offshore solutions help you answer these questions:

  • What is Offshore and why is it an IT imperative?
  • What do you need to do to successfully evaluate an Offshore solution?
  • How do you avoid common pitfalls?
  • How do you confront security and geopolitical risk?
  • How do you handle issues related to displaced workers?

    The author applies her considerable experience in the analysis of such Offshore issues as the financial growth of the Offshore industry, keys to success in initiating a program, choosing and managing vendors, risk mitigation, and employee impacts. A detailed program checklist outlines the steps for successful Offshore execution, providing real-world exposure and guidance to a movement that has become a fixture in the IT realm.

    About the Author
    Tandy Gold is a 20-year veteran of the technology industry who is focused on entrepreneurial consulting and innovation. As part of her responsibilities in implementing the first Offshore initiative for a large financial institution, she created a monthly Offshore interest group. Comprised of Offshore program managers from Fortune 100 firms, together they represent more than 40 years of experience in Offshore.
  • Table of Contents

    Crunching the Offshore Numbers: What the Financials Portend
    Welcome to the Definitive Guide on Offshore Outsourcing
    Setting the Stage: The Compelling Offshore Story
    Offshore Outsourcing versus Traditional IT Outsourcing
    Challenges of Offshore Outsourcing
    Chapter Summary

    Getting Started in Offshore
    Executive Support and Communications: The Key to Success
    A Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities Company
    Well-Planned and Executed Communications: A Critical Success Factor for Offshore Program Initiation
    Establishing the Offshore Program Office for Executive Oversight
    Hiring Outside Expertise: An Initial Look at Getting the Right Kind of Help for Offshore
    Negotiating with Offshore Vendors for the First Time
    Approaching the Measurement of ROI (Return On Investment) When Initiating Offshore
    Defining the Parameters of That All-Important Initial Pilot: A Deeper Look at the Pros and Cons
    Establishing an Initial Time Table for an Upgraded Network Security Infrastructure
    Chapter Summary
    Business Case: A Look at Citigroup (Citi), 17 Years and Counting in Offshore
    Appendix: A Look at Ethics in the Workplace
    Ethics Management Programs: An Overview

    Choosing an Offshore Vendor: A Look at the Offshore Maturity Model
    Ground Rules: A Snapshot of the Current Vendor Management Culture of the Fortune 100
    Organizational Structure and Span of Control
    What to Look for in an Offshore Vendor
    Automated RFP Tools: Do They Work?
    Negotiating the Offshore Vendor Contract: Do's and Don'ts
    The Offshore Maturity Model: Anticipating Vendor Management for the Organization Mature in Offshore
    Strategic View: Integrating the Offshore Vendor within an Overall Context of Resource Management
    Summary: Keys to Success in Offshore Vendor Management
    Appendix: The View from Gartner

    Choosing Locations for Offshore: Country Pros and Cons
    Country Strengths and Weaknesses: A Look Outside India
    Why Offshore Services Leadership in India, and Why Now?
    What is the Current State and View of Offshore?
    Chapter Summary

    The Offshore Program Checklist: What's Really Different?
    The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program
    The Offshore Project Manager Checklist
    Pre-Work: Validate Application Risk Level for Offshore
    Program and Project Checklist-Final Thoughts

    Managing Employee Impact: Villain or Savior?
    The Case for Ethics as Good Business: Strategic Resource Management for Offshore
    Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today's IT Workers?
    Strategic Resource Management: Challenge of the Decade?
    Impacted Workers: Recommendations and Logistics for Offshore
    The Employee Placement Program: Recommendations and Logistics
    Offshore: Impact on the Future of IT
    Appendix: The Inherent Value of Jobs

    Managing Risk through an Offshore Network Security Architecture
    Macro Level Program Risks: A Baseline
    Application Specific Program Risks
    Appendix A
    Appendix B
    Appendix C

    Pulling it All Together: Top 10 Do's and Don'ts of Offshore
    The Top 10 "Do's and Don'ts" of Offshore

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