1st Edition

The Right Measures The Story of a Company’s Journey to Find the True Indicators of Its Success and Values

By Mark A. Nash, Sheila R. Poling Copyright 2013
    224 Pages 40 B/W Illustrations
    by Productivity Press

    224 Pages
    by Productivity Press

    Organizational measures are the foundational building blocks that shape an organization’s vision and action. All too often however, these measures do not receive the attention they deserve. In addition, it is common for organizations to overact and measure too much, resulting in the same results as when you don’t measure at all—a lack of understanding, focus, and direction.

    The Right Measures: The Story of a Company’s Journey to Find the True Indicators of Its Success and Values uses a compelling story to explain how using the right measures can make all the difference between success and failure in your organization. It follows the story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators (KPIs).

    • Defines organizational measures and explains why companies use them
    • Explains what different companies measure and how those measurements reflect organizational values
    • Supplies the tools to make measurement a focus in your organization

    Illustrating how measures can impact employee behavior, bottom-line profitability, and customer satisfaction, this fast-paced business novel provides the understanding required to select the appropriate measures for your organization—measures that will motivate and guide your employees along the path to success. Using real-world examples, it supplies time-tested insights to help you establish the foundational structure needed to succeed in today’s increasingly competitive global business environment.

    A website dedicated solely to the book can be found at: http://www.therightmeasures.com/

    A New Job
    What a Day!
    More Questions Than Answers
    What Are We Doing Wrong?
    The Tape Measure
    Finding Your Tape Measure
    Just Follow the Rules
    Don’t Rock the Boat
    Asking the Right Questions
    The Journey for Answers
    A Career Cut Short
    A Game Changer
    Creating the Plan
    Help from Others
    Measurements with Meaning
    A Time to Start Over
    Take 2
    It Does Not Happen Overnight
    The Journey Continues


    Mark A. Nash, Sheila R. Poling