1st Edition
Predictive Dialing Fundamentals An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
172 Pages
by
CRC Press
by
CRC Press
172 Pages
by
CRC Press
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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
Biography
Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
