1st Edition

Predictive Dialing Fundamentals An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

By Aleksander Szlam, Ken Thatcher Copyright 1996
    172 Pages
    by CRC Press

    by CRC Press

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    Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,


    Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
    Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.