Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today, 1st Edition (Paperback) book cover

Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today, 1st Edition

By Aleksander Szlam, Ken Thatcher

CRC Press

172 pages

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Paperback: 9780936648804
pub: 1996-01-03
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Description

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

About the Authors

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications